Questions
Everything, answered
The full list — from your first demo room to billing. Can't find yours? Ask us.
Getting started
Yes, and without an account. The editor, the full catalog, and our ready‑made demo rooms are open to everyone — no card, no trial countdown. What a plan adds is your own space: a photo of a room of yours turned into an editable 3D room that's saved to your account.
No. Hit Start Designing and you're in a demo room. An account is where your own rooms live once you have a plan — what you arrange in a demo room stays in the browser.
Everything except bringing in your own space. Every tool and every catalog piece is identical on every plan, and the ready‑made demo rooms are open to everyone — so you can furnish a real 3D room from the full catalog for as long as you like, though what you arrange there isn't saved. A plan is what turns a photo of a room of yours into an editable 3D room, and what keeps the rooms you make editable.
Rooms & quotas
Your rooms never disappear — they stay saved to your account. Editing them requires active access; renew or subscribe anytime to pick up right where you left off.
No. Duplicate any room, before or after editing, as many times as you like — only new rooms from new photos count.
New photo uploads pause until the next billing year, when your credits come back in full. Each year starts with a fresh set, so credits you didn't spend end with the year they belonged to. Everything you've already created stays fully editable. Need more now? Upgrade, or contact us for a top‑up.
Basic and Standard are a one‑time payment for a year of access — no subscription or automatic renewal. Pro is a yearly subscription you can cancel anytime. The whole year's credits are available from day one. Your rooms stay saved, and stay editable for as long as your access is active.
How the 3D actually works
Take a photo of it. We detect the floor, the lighting, and the furniture already in it — moments later it's a 3D room you can rearrange freely.
It's detected automatically and turned into 3D. Move it, rotate it, or remove it — your own pieces behave exactly like catalog ones.
True to scale, up to 98% accurate. Pieces appear at their real dimensions, in your room's real proportions, lit by its real light. If it doesn't fit in the app, it won't fit in life.
Two photos: one of the piece from a clear angle, and one of its measurements — the label, the spec sheet, even a tape‑measure shot. About a minute later it's standing in your room, true to size.
For a piece: the whole thing in frame. For a room: as much of it as you can fit, with at least two walls visible. Decent light helps both. That's it.
No. Any clear photo at a decent resolution works — no LiDAR, no depth sensors, no particular device. Hausjam runs in your browser.
Buying & the catalog
When you're ready to buy, we hand you the direct link to each piece at its seller — your whole room, one link per item. Buying directly through Hausjam is coming.
Yes — prices are kept current. On rare occasions a seller changes a price or runs out of stock on their own site before you get there; it doesn't happen often, but the seller's page is always the final word.
Real furniture businesses we work with directly — every piece in the catalog is a real product from a real shop, not a rendering or a placeholder.
Two options. Photograph it and import it yourself — that's what the feature is for. Or tell us; the catalog grows constantly and requests help us decide what's next.
Photos & privacy
Yes — your rooms and photos are private to your account. The full details of how we store, protect, and delete your data live on our privacy page.
Account & billing
Cancel anytime, no questions asked. Your rooms stay saved to your account, and remain editable while your subscription is active.
Yes. Upgrades apply immediately and we prorate what you've already paid. Downgrades take effect at the end of your billing period — until then you keep everything you paid for, including any unused yearly pool.
If you've barely used your plan, contact us within 14 days and we'll make it right. Once a plan has seen significant use — rooms created, pieces imported — it's been delivered, and we don't refund delivered work.
Pro — built for volume across several homes, with the biggest monthly pool of credits plus Instagrammable results and AI video walkthroughs. Need more, API access, or white‑label? Contact us and we'll size it.